Frequently Asked Questions
Do you make custom / personalized jewelry?Yes. Tell us your idea (or share a reference), your budget range, and the occasion. We’ll guide you from concept to final piece.
How does the custom process work?Inquiry → design direction confirmation → sourcing stones → crafting → final QC → delivery. We keep you updated at each key step.
How do you ensure quality?We focus on quality-first sourcing and verify key details (stone characteristics and authenticity). If certification is requested/available for your piece, we’ll share it.
How long does it take to make an order?Most custom pieces take 2–4 weeks, depending on design complexity and stone availability. Timelines are confirmed after the design is finalized.
What is your pricing range?Pricing varies by stone size/quality, metal, and design complexity. Share your budget and we’ll suggest the best options—transparent and aligned with your vision.
Do you ship, and what about returns?We offer shipping and careful packaging. Because custom pieces are made specifically for you, returns are limited—if there’s an issue, we’ll always work with you to make it right.